About Us

Payment Options

We accept the following payment methods:
Visa
MasterCard
Discover Network
American Express
House Account
Pay In-Store on Pick Up

Contact Information

If you have any questions or need more information, please contact us by e-mail at customerservice@chicagoflowers.com or call us directly at (630) 668-0600. We're always here to serve you and make your flower-sending experience a pleasure!

Areas Served by Amlings Flowerland

Our shop serves the following areas

Specialty Services by Amlings

We specialize in the following services:

• Large inventory of fresh flowers for any occasion
• Weddings / Wedding Flowers
• Sympathy and Funeral flowers
• Birthday Flowers, Get Well Flowers, Anniversary Flowers
• Plants
• European/dish gardens
• Modern and traditional flower arrangements
• High-style floral arrangements
• Silk flower arrangements
• Dried floral arrangements
• Extensive gift line
• Gourmet fruit baskets
• Gift baskets
• Greeting cards 

Delivery Policy

A local delivery fee of $12.99 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)

U.S. orders must be received before 3:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Website Accessibility

We are committed to making our website accessible to all customers. We work hard and take steps to provide for the usability and accessibility of this website and our products and services. We communicate with our 3rd party website provider to provide services and access compatible with common browsers, accessories, and other tools and technology and we strive to provide accessibility for all customers. Please know that during this ongoing work and efforts to provide usability and accessibility for any customer, it may not be possible in every area of our website, technology, services or products with current technological restrictions, vendor restrictions, and other restrictions. However, your feedback is very serious and important to us so we can continue to improve and evaluate ways to accommodate all customers.

Since accessibility is extremely important to us, please feel free to reach out to us with any concerns about the accessibility or functionality of our products and services by emailing “accessibility@familyflowers.com” with information about the nature of the issue, how you would prefer to get a response from us, how to best contact you, which website you are contacting us about, and any other information you wish to provide. We will work hard to try to provide the help and information you need via a communication method that works for you. Thank you for your help and patience as we strive to provide an accessible and usable website with products and services on an ongoing basis.